TIO vies for world-first digital platform Ombudsman role – Mirage News

The 2019 ACCC Inquiry into digital platforms found the lack of an independent external dispute resolution (EDR) scheme for digital platforms leaves a significant gap in the consumer protection and regulatory framework for digital platform services.

The Telecommunications Industry Ombudsman (TIO) made a submission to Treasury in late February 2023 to take on the role of the Digital Platforms Ombudsman.

This submission was made in response to Treasury’s follow-up consultation to the regulatory reform recommendations arising from the Australian Competition and Consumer Commission’s (ACCC) Digital Platform Services Inquiry.

The submission outlines how the TIO is the right body to handle digital platform complaints as the organisation is an established EDR scheme trusted by industry, government and consumers.

The TIO has the technology, expert people and established processes to support complaints about digital platforms.

In addition, the organisation already receives complaints from…

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