Supporting customers to get online » East Suffolk Council – East Suffolk Council

Residents who need extra support to use online services can receive help from one of East Suffolk Council’s dedicated Digital Champions, at locations across the district.

To help residents who have difficulty using online services,fully trained ‘Digital Champions’ are available to help in person at the Council’s Customer Service Centre in Lowestoft and at desks within local libraries, by appointment.

Digital Champions can help residents to use the Council’s online services, such as reporting a missed bin collection or making a payment, and can also help with other digital needs, such as navigating social media, staying in touch with loved ones, online banking or making medical appointments.

Introduced earlier this year, the Digital Champions have already helped many people to become more confident online. This includes learning how to use their smartphone to take photos and sendto friends and family, set up an email account, book a supermarket delivery slot and complete their online…

Read Full Story: https://www.eastsuffolk.gov.uk/news/supporting-customers-to-get-online-2/

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