Southern Cross launches Procedure Checker digital tool – ITIJ

Southern Cross Health Insurance has launched its Procedure Checker tool, a search engine that enables members to confirm online whether their surgical procedure is covered under their policy.

The tool offers a more efficient way for policyholders to retrieve information about their policy coverage than a conventional phone call.

In addition, the tool also provides information on any pertinent pre-existing conditions or terms and conditions, including excess requirements, which may affect cover.

Users can also check if their procedure needs to be performed by an Affiliated Provider partner, or if prior approval needs to be requested.

Members can follow their treatment journey through the tool and access other My Southern Cross services to help with their recovery.

The tool is capable of understanding plain language queries

The Procedure Checker incorporates a range of technologies, including Natural Language Processing capable of translating a user’s plain language query into a…

Read Full Story: https://www.itij.com/latest/news/southern-cross-launches-procedure-checker-digital-tool

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