September 13, 2022  SEONews
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Sinch Reveals Its New AskFrank Question-Answering Search Engine – Demand Gen Report

Sinch, a cloud communications and mobile customer engagement platform, launched AskFrank, an AI-enabled question-answering search engine. AskFrank integrates with a business’s existing customer engagement chatbots, contact center, website or knowledge base, landing the name from its frank, direct and honest answers.

Using AI to search content, it provides answers to questions that are not available in a chatbot’s database by searching assets based on the subject and the meaning. By periodically analyzing content from Confluence, Sharepoint, FAQ pages and other knowledgebases, AskFrank can look for the most appropriate answers through its machine learning algorithms.

AskFrank aims to help businesses:

  • Build their own AI chatbots by connecting AskFrank to existing internal and external knowledge bases;
  • Understand natural language to answer users’ questions properly;
  • Provide information to chatbots and contact center agents to respond to customers on their preferred channel;
  • Respond…

Read Full Story: https://www.demandgenreport.com/features/news-briefs/sinch-reveals-its-new-askfrank-question-answering-search-engine

The post Sinch Reveals Its New AskFrank Question-Answering Search Engine – Demand Gen Report first appeared on SEO, Marketing and Social News | OneSEOCompany.com.



source: https://news.oneseocompany.com/2022/09/13/sinch-reveals-its-new-askfrank-question-answering-search-engine-demand-gen-report_2022091330107.html

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