ServiceNow extends its Now platform with new AI and cybersecurity … – SiliconANGLE News
ServiceNow Inc. is rolling out a new version of its Now platform that features several artificial intelligence and cybersecurity enhancements.
The new version, known as the Utah release, made its debut today.
ServiceNow’s Now platform helps information technology teams process technical support requests from employees. Over the years, ServiceNow has added features that ease other aspects of administrators’ work. Along the way, the company extended the focus of its platform beyond IT to areas such as human resources.
The latest release of the Now platform adds a feature called AI Search. It’s a search engine geared toward support teams. When help desk representatives receive a support request, they can use the feature to find documentation that explains how to solve the issue at hand.
ServiceNow says AI Search can aggregate technical data from multiple systems. Moreover, it prioritizes data based on its relevance to each user’s work. The built-in AI algorithms analyze how workers…
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source: https://news.oneseocompany.com/2023/03/22/servicenow-extends-its-now-platform-with-new-ai-and-cybersecurity-siliconangle-news_2023032242454.html
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