Problem Solvers: Storm Shelter Warranty – 2 News Oklahoma KJRH Tulsa
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TULSA, Okla. — When storms hit Oklahoma everyone knows they can hit hard.
Enough of a reason for Robert Chance and his wife to appreciate the in-ground storm shelter installed several years ago.
At the beginning of last storm season though, in February, as he was getting the shelter ready for the next round of storms and got a surprise.
“When I opened it up, there was about six inches of water in it. It had never happened before, it’s been here for ten years,” he said.
No problem though, Robert thought, since he had a lifetime warranty which says it covers leaks. He said he called the storm shelter company and was told to fill out a warranty claim on it’s website and include at least three pictures. Soon after he talked with a company rep.
“I said ‘when can you come out and fix it?’ They said probably July, because we’re busy,” he said.
This was in February, and by July, Chance said storm season would pretty much have blown through.
“The problem was it…
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