Patent Issued for Speech recognition for providing assistance during customer interaction (USPTO 11403334): State Farm Mutual Automobile Insurance Company – Insurance News Net
The assignee for this patent, patent number 11403334, is State Farm Mutual Automobile Insurance Company (Bloomington, Illinois, United States).
Reporters obtained the following quote from the background information supplied by the inventors: “Businesses often receive phone calls from potential customers wishing to get information regarding products or services offered by the business. For example, the potential customer may want to know about features and pricing of a particular product. In addition, current customers may call wishing to change a service or get technical support about a particular product. Given that a business may offer numerous services or have numerous products in numerous product lines, a customer representative fielding the phone call may have difficulty in being able to provide accurate and detailed information about any one service or product. While the customer representative may have access to a computing device or computer terminal on which he or she can…
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source: https://news.oneseocompany.com/2022/08/24/patent-issued-for-speech-recognition-for-providing-assistance-during-customer-interaction-uspto-11403334-state-farm-mutual-automobile-insurance-company-insurance-news-net_2022082428274.html
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