Passengers Left ‘Gutted’ After Etihad Airways Cancels $300 Australia – Europe ‘Mistake Fares’ – Paddle Your Own Kanoo

Hundreds of Australians who snapped up bargain AUD $336 round-trip tickets between Sydney and Berlin, Germany say they’ve been left “gutted” after Etihad Airways announced on Sunday night that it was taking steps to cancel the ‘mistake fare’ tickets.

Reports of heavily discounted fares being offered by Etihad went viral on Thursday when passengers noticed that tickets being sold on a third-party flight search engine were around a tenth of the usual price.

Bargain-hunting Australians rushed to book tickets on the Chinese-owned Skyscanner website, and hundreds managed to snap up a flight before Etihad’s revenue management team had time to remove its inventory from the website.

On Sunday night, the Abu Dhabi-based airline finally wrote to passengers to say it would not honour the fares offered by Skyscanner and would cancel the tickets.

Etihad said the fares resulted from a “glitch in a data system supplied by a third party”.

In its email to affected customers, the airline wrote: “…

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source: https://news.oneseocompany.com/2022/10/03/passengers-left-gutted-after-etihad-airways-cancels-300-australia-europe-mistake-fares-paddle-your-own-kanoo_2022100332013.html

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