NTA Blog: IRS.gov – How Usable Is It? (Part One) – TAS – National Taxpayer Advocate

In a previous blog post, I discussed how IRS Online Accounts must provide additional functionality and integration with existing tools to meet the needs of taxpayers and tax professionals. Today, I would like to zoom out and look at the larger picture – the usability of IRS.gov. In this two-part series, I will discuss three aspects of IRS.gov: the search engine, visual layout, and website content and how it can be improved to benefit taxpayers and tax administration, and to reduce frustration and confusion for taxpayers and tax professionals.

Functionality of IRS.gov

Websites, including IRS.gov, generally serve one or more purposes, such as providing information, solving a problem, answering a question, and/or providing the ability to make an electronic transaction. A well-designed website should be easy-to-use, reliable, and should contain information in easy-to-understand language with options to provide choice of language. The IRS has been encouraging taxpayers, their…

Read Full Story: https://www.taxpayeradvocate.irs.gov/news/nta-blog-irsgov-website-1/

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