News Flash • Maricopa County, AZ • CivicEngage – Maricopa County, AZ

Human Services Case Studies

Abstract

HSD Dynamics is a comprehensive information system designed to manage all programs and services provided by the Maricopa County Human Services Department (HSD), benefiting clients, program partners, and employees. The system benefits the clients served in that it has replaced a traditional offline paper system with a modernized, cloud-based client portal available online 24/7/365. This has greatly expanded access to Maricopa County residents and allows for a more efficient, simplified application process that can quickly determine eligibility for supported programs. HSD Dynamics is a powerful tool for implementing programmatic changes and adapting to evolving needs and funding sources.

Problem Addressed by HSD Dynamics

Before implementing HSD Dynamics, the Maricopa County HSD faced a challenge with its traditional offline paper system for managing client applications and management information systems (MIS). The old system created barriers to…

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