April 20, 2023 SEONews
Mercari taps ChatGPT for search, recommendation functions – Retail Dive
Dive Brief:
- Following predictions of greater chatbot adoption, Mercari, the secondhand goods marketplace, debuted Merchat AI, a shopping assistant that uses the artificial intelligence software ChatGPT, according to a press release shared with Retail Dive.
- With Merchat AI, shoppers can ask the chatbot questions regarding the products they want, such as “What should I buy my mom for Mother’s Day?” or “Find me a large turquoise ombre tumbler.” From there, they can select the product recommendations the chatbot provides or ask for more options, according to the announcement.
- The tool is available across the country, but it’s still being beta tested. The company noted that the chatbot might provide inaccuracies and inconsistencies, but it plans to update the feature using data from user interactions, per the press release.
Dive Insight:
Since its founding in 2013, Mercari said its app has been downloaded more than 50 million times, and its users add more than 350,000 new product…
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source: https://news.oneseocompany.com/2023/04/20/mercari-taps-chatgpt-for-search-recommendation-functions-retail-dive_2023042043801.html
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