Intuit owes customers $141 million after it ‘cheated’ them out of free tax services – Yahoo Finance

TurboTax maker Intuit will pay $141 million “for deceiving millions of low-income Americans into paying for tax services that should have been free,” the NY Attorney General’s office wrote in a press release. It must also suspend its “free, free, free” ad campaign for TurboTax that baited customers with the promise of free tax preparation, then switched them into a paying service.

The company agreed to a settlement with all 50 US states and the District of Columbia, Ars Technica reported. The company must refund nearly 4.4 million consumers who used TurboTax’s Free Edition between 2016 and 2018, then discovered they had to pay to file. Many didn’t realize they had the option of of filing for free using the IRS Free File program available via a separate product.

“Intuit cheated millions of low-income Americans out of free tax filing services they were entitled to,” said Attorney General Letitia James. “For years, Intuit misled the most vulnerable among us to make a profit. Today,…

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