How to talk to your customers about anything

It goes without saying: professional designers are masters of communication. This is part of the territory, as with every project they translate a client’s brief into a unique visual execution.

But even great communicators sometimes struggle. Whether it’s negotiating a price, clarifying feedback or asking for a referral, sometimes the cat just has your tongue. That’s where this guide comes in.

These “how to talk to your customer” templates and tips are meant to be a starting point for you to use when you feel stuck. Adapt them to your needs or just use them as inspiration. You got it!

“How to Talk to Your Customer” templates and tips for when you get stuck
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How to ask for a review

You did it! The project is complete, handover complete and hopefully your client is more than thrilled with your work. This is the perfect time to wrap things up with a friendly message and gently remind them to leave a review. Here’s how you can approach that conversation, inspired by a message we received from choric design:

• “It was great working with you! It is important that my future clients feel confident in hiring me as a freelancer. Would you mind taking a moment to write me a review? It will really help me build my reputation. Thank you!”
• “It was great working with you [project]. If you could write a few words about how you feel about our cooperation, it would be very helpful!”

It may feel awkward at first. But once you’ve done it a few times, it’ll be a seamless part of your...