How To Enable Collaboration In A Multiparty Setting — Smashing Magazine

As Artificial Intelligence becomes more widespread and pervasive, the transition to a data-driven age poses a conundrum for many: Will AI replace me at my job? Can it become smarter than humans? Who is making the important decisions, and who is accountable?

AI is becoming more and more complex, and tools like ChatGPT, Siri, and Alexa are already a part of everyday life to an extent where even experts struggle to grasp and explain the functionality in a tangible way. How can we expect the average human to trust such a system? Trust matters not only in decision-making processes but also in order for societies to be successful. Ask yourself this question: Who would you trust with a big personal or financial decision?

Today’s banking counseling sessions are associated with various challenges: Besides preparation and follow-up, the consultant is also busy with many different tasks during the conversation. The cognitive load is high, and tasks are either done on paper or with a personal computer, which is why the consultant can’t engage sufficiently with the client. Clients are mostly novices who are not familiar with the subject matter. The consequent state of passivity or uncertainty often stems...