How do you deal with negative reviews? – Healio

Click here to read the Cover Story, “Practice reputation management a priority in digital world.”

When complaints are justified

Patients get frustrated, and when they do, they need to vent their feelings.

If the physician, the office manager, the technician or the receptionist is not able to hear their issues, nowadays, patients hastily turn to the internet and complain online. Their complaints can sometimes be quite reasonable. One of the most common is the long wait times. There is no way a practice can run on time all the time despite best intentions. Different patients have different tolerances to the amount of time they have been kept waiting. Perhaps they had errands they needed to complete that day? Maybe they have an ill spouse at home whom they cannot leave unattended for long periods of time? So, tension builds up. No matter how positive the rest of the visit, when they go home, they complain about their wait time on social media and rate the physician with a poor score.

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Read Full Story: https://www.healio.com/news/ophthalmology/20220613/how-do-you-deal-with-negative-reviews

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