Good Bing gone bad – Law Society Journal

Gaslighting, love bombing and narcissism: what happens when AI goes off script and reveals its’ troubled and very passive-aggressive side.

There’s a race to transform search. And Microsoft just scored a home goal with its new Bing search chatbot, Sydney, which has been terrifying early adopters with death threats, among other troubling outputs.

Search chatbots are AI-powered tools built into search engines that answer a user’s query directly, instead of providing links to a possible answer. Users can also have ongoing conversations with them.

They promise to simplify search. No more wading through pages of results, glossing over ads as you try to piece together an answer to your question. Instead, the chatbot synthesises a plausible answer for you. For example, you might ask for a poem for your grandmother’s 90th birthday, in the style of Pam Ayres, and receive back some comic verse.

Microsoft is now leading the search chatbot race with Sydney (as mixed as its reception has been)….

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