Behind-the-Scenes Badgers: Answering ‘Ask a Librarian’ questions – University of Wisconsin-Madison
Editor’s note: Behind-the-Scenes Badgers highlights UW employees who perform interesting, essential and sometimes undercelebrated jobs on campus.
Job: Managers and staffers from the Ask a Librarian chat service
(Questions answered by Ian Benton, Raina Bloom, Anne Glorioso and Ellen Jacks, who coordinate the service.)
- How would you describe your job and the role it plays on campus?
We are a team of 38 library workers – librarians, library staff, and a small number of mentored graduate student employees – who respond to questions via chat. For everyone who participates in providing this service, chat is only part of our job. This means that we bring an enormous variety of subject expertise and library experience to bear on answering questions. We support researchers and information seekers in every department, unit, and area of interest on campus. We also answer questions from anyone who contacts us from anywhere on Earth who wants assistance (it’s the Wisconsin Idea, after all!).
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