Behind ‘miracle’ AI is an army of ‘ghost workers’ — and they’re speaking out about Appen – ABC News

In news headlines, artificial intelligence is sold as miraculous: somehow better at diagnosing than doctors, more effective at design than architects.

In the narratives spun by start-ups and industry behemoths, AI is the mysterious creation of those few with six- to seven-figure salaries and degrees from ivy-covered universities.

But behind our increasingly smooth experiences online are a vast number of people that label the data that trains these systems, often precariously employed as contractors without sick leave or bargaining power.

Sometimes called “ghost workers“, they may be students in America’s Midwest, stay-at-home workers in Canada or, as MIT Technology Review reported, Venezuelan immigrants in Colombia doing digital “piece work”.

This includes manually tagging photos and video, transcribing audio and categorising text, so when we use a search engine or speak to a voice assistant, the process feels effortless.

This is the “sleight of hand” behind terms like AI…

Read Full Story: https://www.abc.net.au/news/science/2022-10-14/artificial-intelligence-ai-appen-data-labelling-ghost-workers/101531084

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