Average UK customer service issue takes nine hours to be resolved – Marketing Tech
Duncan is an award-winning editor with more than 20 years experience in journalism. Having launched his tech journalism career as editor of Arabian Computer News in Dubai, he has since edited an array of tech and digital marketing publications, including Computer Business Review, TechWeekEurope, Figaro Digital, Digit and Marketing Gazette.
Online brand management firm, Yext, has unveiled the results of a new, original survey that reveals the extent to which consumers are struggling to find accurate information from brands online.
The research surveyed 3000 consumers across Europe, including 1,000+ consumers in the UK, and found that on average, respondents say it takes nearly 9 hours for a typical customer service issue to be resolved. This is much higher than the expected time it would take to resolve an issue, which respondents put at 14.5 minutes.
With over four in five (83%) of Brits making an online purchase at least once a month, it’s crucial that company websites provide…
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source: https://news.oneseocompany.com/2023/02/01/average-uk-customer-service-issue-takes-nine-hours-to-be-resolved-marketing-tech_2023020139986.html
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