Audit report finds city making slow progress on website accessibility, usability – Austin Monitor

The city has moved slowly in making its website as accessible and useful as possible for residents and falls short of federal principles to ensure usability for people of all abilities, according to a recent report from the Office of the City Auditor.

At Wednesday’s meeting of City Council’s Audit and Finance Committee, staff presented a follow-up report on a pair of audits conducted in 2013 and 2017 that found the city needed to develop a comprehensive planning process, assign responsibilities related to the website, and increase the services offered while also improving accessibility across the site.

One of the two recommendations issued in 2013 was completed with another still underway, while two of the four recommendations in the 2017 audit were completed, leaving the service offerings and accessibility items still a work in progress.

A recent test of AustinTexas.gov found that its performance in three categories – the ability to quickly find key information, easy navigation…

Read Full Story: https://www.austinmonitor.com/stories/2022/05/audit-report-finds-city-making-slow-progress-on-website-accessibility-usability/

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