4 FAQ Templates + Examples to Inspire Your FAQ Page

Frequently asked question (FAQ) sections are a great way to enhance the user experience.

They include common questions your business receives and provide visitors with answers.

You’re about to learn why FAQ sections are important, how to find the right questions, and how to showcase them on your website. You’ll even see some FAQ page examples and get access to our free FAQ templates.

Let’s begin.

Why Do You Need an FAQ Section?

FAQ sections are important because they help answer questions users have in a quick and easy way.

Like our FAQ page for Semrush Content Marketplace:

FAQs benefit customers by helping users navigate your site more easily and by making answers to their questions readily available. So they won’t need to contact anyone for help.

Plus, a well-thought-out FAQ section can indicate to your customers that you understand their needs.

FAQ sections can also decrease the burden on customer support teams by reducing the number of questions you may get via emails or support tickets.

Is an FAQ Section the Same as a Knowledge Base?

Generally speaking, an FAQ section is not as complex or comprehensive as a knowledge base.

Knowledge bases contain many resources like detailed guides, video walk-throughs, and more. They aren’t just focused on common questions.

So, a knowledge base is a much more extensive directory with more comprehensive content.

Here’s an example of our knowledge base. You can see that it contains how-to articles, videos, toolkits, etc.

Where Can...