3 ways to build brand loyalty through e-commerce – Retail Customer Experience
Brand loyalty is an essential component for generating consistent revenue. Repeat business generates 65% of revenue for most companies because current customers are already familiar with a brand’s processes and experience less friction throughout the purchase journey.
Knowing they can expect a satisfying experience, return customers make purchases 90% more than new customers, specifically. Why the difference? Because new customers are gambling on a brand they don’t know, whereas repeat customers expect the same level of service.
Retailers face a daunting challenge of meeting current customer expectations and cultivating new relationships so first-timers transform into loyal customers. The following strategies can help.
Generate rich product content
More than 80% of online shoppers prioritize product content over brand recognition. High-quality, accurate product content is crucial for providing an informative customer experience because it reduces the likelihood of negative…
The post 3 ways to build brand loyalty through e-commerce – Retail Customer Experience first appeared on SEO, Marketing and Social News | OneSEOCompany.com.
source: https://news.oneseocompany.com/2023/01/26/3-ways-to-build-brand-loyalty-through-e-commerce-retail-customer-experience_2023012639725.html
Your content is great. However, if any of the content contained herein violates any rights of yours, including those of copyright, please contact us immediately by e-mail at media[@]kissrpr.com.